LOCAL RETURNS

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We would like you to always be over the moon with your Romaria purchase and spread the word far and wide, but if, for any reason, something doesn't meet expectations, the below options are available if we are notified within

15 days after the delivery of the order. 

 

-       An exchange (if available in stock)

-       A store credit

-       A refund

 

The above options are conditional to the state in which the items are returned. Kindly return each item in tip-top condition as received; unworn with all packaging and labels intact. It is also important to wrap the items up securely to be shipped, avoiding the risk of any potential damages in transit. If available, please return the item using the original packaging to reduce waste. The items will be inspected on receipt and a refund could be denied if the criteria is not met. 

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Please follow these instructions for exchanges or refunds;

1. Email us at hello@romaria.shop to inform us of the return/exchange along with a brief explanation of the reason (doesn't fit, doesn't suit, etc). 

2. We will arrange a collection from your provided address.

3. On receipt of your return in good order we will process the return / refund / store credit within 15 days of receipt of the parcel. Refunds are processed manually via EFT so your banking details will be requested.

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INTERNATIONAL RETURNS

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Please view our international returns policy on our international website.

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