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PAYMENTS

We accept payment by all major Credit and Debit cards as well as EFT. 

Secure payments are processed via our nominated card payment gateways, Yoco and Peach Payments.

Click here for terms and conditions.

If you are shopping from outside of Africa, please shop on our International website over here.

DELIVERIES

 

LOCAL DELIVERY

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We offer free local delivery (South Africa) within 3-5 working days via The Courier Guy.

You will receive an email notification with an update on your order indicating the expected arrival time.

Please don't hesitate to contact us if you have any questions regarding the delivery of your order.

 

DELIVERY IN Africa

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We ship worldwide from South Africa using reliable door-to-door-signed-for courier services (we do not ship with the postal service or to PO Box addresses).

Delivery takes approximately 10-15 days from order placement, this is dependant on which country we're sending to (some services are faster or slower). Orders are delivered to the recipient's door and a signature will be required on delivery. A physical address that is attended to during working hours has to be provided along with a reachable contact telephone number in order to ensure a seamless delivery.

A fixed international shipping fee of R 650,00 per order will be charged at check-out.

Orders exceeding R 5000,00 ship for free. Please note this does not apply for wholesale orders.

All parcels are dispatched with a tracking number which will be sent via e-mail once the parcel is on the way. 

 

*PLEASE NOTE* Orders outside of South Africa may be liable for a customs and duty charge on entry into the relevant country (rates are destination specific). This is completely out of our control and is the recipient's liability. The recipient will be contacted directly by the courier company should any fees be payable and the order will only be delivered once the fees are paid. 


Suggestion: Contacting your local customs office to query relevant rates could be considered to avoid any unexpected charges.

International DELIVERY

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We ship worldwide using reliable door-to-door-signed-for courier services. Please view our international delivery procedure on our international website.

ReturnS

LOCAL RETURNS

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We would like you to always be over the moon with your Romaria purchase and spread the word far and wide, but if, for any reason, something doesn't meet expectations, the below options are available if we are notified within

15 days after the delivery of the order. 

South African RETURNS

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-       An exchange (if available in stock)

-       A store credit

-       A refund

African RETURNS

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-       An exchange (if available in stock)

-       A store credit MinUS SHIPPING CHARGES

-       A refund MinUS SHIPPING CHARGES

 

The above options are conditional to the state in which the items are returned. Kindly return each item in tip-top condition as received; unworn with all packaging and labels intact. It is also important to wrap the items up securely to be shipped, avoiding the risk of any potential damages in transit. If available, please return the item using the original packaging to reduce waste. The items will be inspected on receipt and a refund could be denied if the criteria is not met. 

Please follow these instructions for exchanges or refunds;

1. Email us at chiara@romaria.shop to inform us of the return/exchange along with a brief explanation of the reason (doesn't fit, doesn't suit, etc.).

2. We will arrange a collection from your provided address.

3. On receipt of your return in good order we will process the return / refund / store credit within 15 days of receipt of the parcel. Refunds are processed manually via EFT so your banking details will be requested.

INTERNATIONAL RETURNS

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Please view our international returns policy on our international website.

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